ITIL Lifecycle Suite - IT Service Management Consultants

Welcome to the Public IT shop. As an official TSO Agent we offer a variety of IT service management related publications including all parts of the ITIL 2011 Lifecycle Suite.

All items are hardcopy unless otherwise stated.
Prices exclude VAT where applicable.

ITIL 2011 Lifecycle Suite

Published: 2011

The ITIL Lifecycle Publication Suite contains Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.

ITIL 2011 Service Strategy Guide

Published: 2011
ISBN: 9780113313044
469 pages

'ITIL Service Strategy' provides a view of ITIL that aligns business and IT so that each brings out the best in the other.

ITIL 2011 Service Design Guide

Published: 2011
ISBN: 9780113313051
456 Pages

In order to meet current and future business requirements, 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes.

ITIL 2011 Service Transition Guide

Published: 2011
ISBN: 9780113313068
360 pages

'ITIL Service Transition' focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered.

ITIL 2011 Service Operation Guide

Published: 2011
ISBN: 9780113313075
384 Pages

By focusing on delivery and control process activities, 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

ITIL 2011 Continual Service Improvement Guide

Published: 2011
ISBN: 9780113313082
260 Pages

Focusing on the process elements involved in identifying and introducing service management improvements, this publication, 'ITIL Continual Service Improvement' also deals with issues surrounding service retirement.

Introduction to the ITIL 2011 Lifecycle

Published: 2011
ISBN: 9780113313099
Pages: tbc

'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.