Our Record - IT Service Management Consultants

Public IT has been closely involved in taking a number of organisations in both the public and private sector through rapid service improvement and in many cases to successful certification against the ISO/IEC 20000 standard. We have been involved with the standard since its early beginnings as the British Standard BS15000 and were responsible for one of the very first certifications in the world.

All of these clients have felt the benefit of implementing best practice with higher staff morale, reduced incident backlogs, vastly improved relationship with the business and a more proactive approach to service delivery.

Our Principal Consultant, Ken Holmes, has significant experience with many of the major outsourcing companies including IBM, CAP Gemini, EDS and BT and has also worked with smaller service providers, both in-house and external, even achieving certification to ISO/IEC 20000 for one of our clients with an internal IT team of 4 people.

Ken is a regular presenter at the itSMF International Conference and is the co-author of the book "IT Service Management for Small IT Teams" published by the British Standards Institution.

We are now working with a number of clients across several business sectors and expect to be celebrating more successes in the near future.

"It has been a pleasure to work with you.  Your approach has always been thoroughly professional and helpful.  Most importantly, you have delivered results.”
Brian Roebuck
Finance Director and Deputy Chief Executive
AVHL

"It has made a huge difference to the level of service we provide to our users and has been a significant boost to the morale of the ICT staff."
Daljit Bains
ICT Manager
Sandwell Homes

"We found them to be very knowledgeable and professional when embedding ITIL processes across the team. I thoroughly recommend using Public IT and would not hesitate using them again."
Ian Tinsley
IS Manager
Accord Group

'Public IT has been an extremely useful partner, assisting us with implementing much of the ITIL framework in a way that fulfills our needs. Without Public IT's help we would be months behind where we are now'
Stephen Bourne
IT Manager
Severn Vale HS